Privacy Policy

1. Introduction

Alexander House Business Centre ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website or engage our services.

We operate from 40A Wilbury Way, Hitchin, Hertfordshire, SG4 0AP, and are the data controller of your personal data as defined under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and company name when you submit an enquiry or viewing request via our contact form.
• Usage data: information about how you interact with our website, including pages visited, time spent, and referral sources, collected via Google Analytics.
• Technical data: IP address, browser type, and device information collected automatically through cookies and log files.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and arrange office viewings.
• To provide and manage our office rental services.
• To send you relevant information about available spaces and services (only with your consent).
• To analyse website usage and improve our online presence.
• To comply with legal and regulatory obligations.

4. Cookies

Our website uses cookies to enhance your browsing experience and to collect analytics data via Google Analytics. Cookies are small text files stored on your device. You can control and delete cookies through your browser settings, but this may affect functionality of certain features.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting business (such as web hosting and analytics providers), under strict confidentiality agreements. We may also disclose your information if required by law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 12 months after your last interaction with us.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access your personal data.
• The right to request correction of inaccurate data.
• The right to request erasure of your data ("right to be forgotten").
• The right to object to processing of your data.
• The right to data portability.
• The right to withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (such as our Business Hub directory). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: